Collection of personal information (clause 8.1)
Emmersen is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. This information is used solely to fulfil your order. Certain information is required to be shared with the financial institutions and delivery services required to be engaged for us to provide our service to you.
You may provide personal information to Emmersen when you order a product or submit a request. The personal information required by each of these actions is as follows:
(a) Product Order: you are required to provide your name, address details (including phone number) and email address and permit this information to be verified to ensure your order is genuine. This information is collected for the purpose of ensuring your order is delivered as requested and that there is a means of contacting you should an order related question or problem arise.
(b) Chargebacks: If a purchaser initiates a chargeback relating to a purchase made at this website and that chargeback is successful through the banking system a formal credit card fraud report will be lodged with police in the relevant state. At this time any and all information relating to the purchase will be provided to the police to assist with their investigation. Emmersen is pro-active in resolving matters of dispute promptly therefore legitimate grounds for chargebacks rarely if ever occur between Emmersen and it's purchasers.
(c) Link Request: you are required to provide a name and e-mail address. This information is collected for the purpose of advising you whether your application to link to the Emmersen website has been granted or refused. We can improve our service by knowing the nature of sites that are linked to Emmersen.
(d) Refund: you are required to provide the details of the card or account that you made the purchase with. This information is collected so the refund can be fulfilled.
Use of personal information
Personal information collected from you under clause 8.1 will only be used by us for the purposes stated in clause 8.1 and when required by law (eg court order or warrant).
Customer service is important to us. We want your online shopping experience to be fast, friendly and most importantly secure.
Emmersen takes all reasonable steps to ensure personal information we have collected from you is held securely.
(a) A cookie is a small data field that some websites write to your hard drive when you visit them. A cookie file can contain information such as a user id. A cookie file can only contain the personal information you supply yourself.
(b) cookies may be used by the Emmersen website to assist in maintaining informaton relating to your purchases.
Links on the Emmersen Website
(a) Clickstreams are the paths you take when navigating a website and the internet in general. When you visit our Website, our servers record the following information for statistical purposes:
(i) your server (IP) address and machine name;
(ii) the date and time of visit to this Website and time spent on particular pages;
(iii) pages accessed and documents downloaded;
(iv) the number of bytes transmitted and received for each request;
(v) the previous site or page visited;
(vi) the search engine and keywords used;
(vii) any linked referral; and
(viii) the type of browser used and its operating system.
(b) Emmersen examines this information to determine the traffic through the server as well as access levels to specific pages. In order to deliver better services, we also perform statistical analysis to establish priorities and allocate resources.
(c) No attempt will be made to identify you or your browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect server logs.
(d) The statistics and log files may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches and to ensure the integrity of the information supplied by Emmersen.
(f) Emmersen will not disclose or publish information that identifies individual machines, or potentially identify sub-groupings of addresses without your consent.
(g) Emmersen reserves the right to gather more extensive information than indicated above regarding any attempted access to this Website which raises security issues, or in circumstances where Emmersen has reason to believe a breach of the law is being or has been committed, and where necessary to make disclosures to the relevant authorities.
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